What are the specific maintenance to keep Hailun / Yangtze River / Grotrian piano in peak condition?
Like all acoustic pianos, regardless of brand, the ideal room humidity should be maintained between 50-70%. Avoid direct sunlight, as it can cause significant temperature fluctuations. It is highly recommended to have the piano tuned every six months. During tuning, the technician should not only ensure precise tuning but also inspect the overall condition of the piano’s components. Contact our service department for a reliable after-sales services, including tuning, repairing or moving.
What is the process of replacing spare parts and what are the prices?
All our Brand New piano are in a warranty of 12 years. All spare parts that are damaged caused by factory defects during this period are covered by Hailun / Yangtze River / Grotrian Malaysia Warranty.
What are the common parts that needs replacing/serviced?
Like all acoustic pianos, this piano should be tuned & regulated (if necessary) every six months, with no parts requiring replacement.
What is the buyback process for customers who would like to sell their Hailun / Yangtze River / Grotrian piano?
We currently offer a guaranteed 60% buyback within the first year. From the second year onward, the buyback value will be based on the market price.
The owner of Hailun / Yangtze River / Grotrian piano can reach out to the dealer they previously purchased the piano and provide full buyer details (invoice preferably). We will then discuss the terms that are as favourable as possible for the customers.
What is the trade in process if customers wish to upgrade their Hailun / Yangtze River / Grotrian piano?
We welcome any Hailun / Yangtze River / Grotrian upgrading. We offer an extractive Trade-in program exclusively for our valued piano owners.
The owner of Hailun / Yangtze River / Grotrian piano can first reach out to any of our branch and provide buyer details (invoice preferably). We will then discuss about the details after they have selected which piano model they want to upgrade into.
What is the pricelist and packages for East Malaysia?
Price quoted are for West Malaysia, An additional shipping charge of RM2,500 or more ( Depend on the location) will occur for West Malaysia delivery. Hailun / Yangtze River / Grotrian dealers in East Malaysia will assist to ensure smooth operations. Kindly get quote accordingly.
What does the warranty covers?
The warranty covers all internal parts, including piano strings, the backpost, soundboard, and iron frame. However, it DOES NOT cover damages caused by human error, flooding, fire accidents, termites or insect infestations, humidity, or general wear and tear. A detailed warranty card will be provided with every piano purchase.